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ETOVКиевLanStoreНовостиWe are writing to inform you of a system error identified in all HiPath 4000 V6 and OpenScape 4000 V7 systems.
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We are writing to inform you of a system error identified in all HiPath 4000 V6 and OpenScape 4000 V7 systems.

Service Alert, January 1, 2016

HiPath 4000 V6 and OpenScape 4000 V7
Dear Valued Unify Partner,

We are writing to inform you of a system error identified in all HiPath 4000 V6 and OpenScape 4000 V7 systems (earlier systems are NOT affected). The error occurred with the change to the new year, whereby the system date did not adjust correctly. This created an inconsistency between the system time and the actual current time and has resulted in a number of negative effects:

  • Administration blocked due to AMO CODEW date inconsistency
  • Wrong year display on all TDM devices and IP devices not using NTP time as time source
  • A potential issue on SPE (Signaling Payload Encryption) not working correctly. (This is under further analysis as it is dependent on the operation of the client as well.)

Your Unify development team has identified the root cause and a permanent solution is being worked with the highest urgency. Hot fixes (HF) are planned to be available by Thursday, January 7, and will include a guide detailing how to activate the HF, as well as how to upgrade to the latest software release:

  • HiPath 4000 V6 R2 (latest software release)
  • OpenScape 4000 V7 R1 (latest software release)
  • OpenScape 4000 V7 R2 (latest software release)

These HFs / SW upgrades can be performed remotely using the software transfer and activation process.

In the meantime, though not mandatory, it is strongly recommended that a manual workaround be applied to mitigate the impacts. Instructions to apply the workaround can be found in Knowledge Base entry KM 240241 which is available on our partner support portal.
Should you elect not to take action, your system will continue to operate with an incorrect year with the effects noted above.

Please rest assured that we are giving this matter our highest priority and sincerely apologize for the inconvenience caused. Should you have any questions or require further assistance, please don’t hesitate to contact your Channel Manager.
Best Regards,
Your Unify Service Team

04 января 2016
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